Admin system teething problems
The launch of our new claims validation module, Blaze Fusion, had a few teething problems that resulted in some claims not being paid as quickly as usual. This problem has now been sorted out.
The main reason for the implementation of Blaze Fusion was to assist us in handling your queries and processing your claims even more efficiently. Now that the system is up and running, we know that our members and healthcare providers will benefit from and appreciate the agility of our new setup.
Once again, we apologise for any frustration caused, but we are confident that we can now process your claims quicker, more efficiently and more accurately.