Get in Touch

If you prefer the 24-hour SELF-HELP facility

  1. Call 0860 100 080
  2. When the following menu is read out, choose option 2, “If you are an existing member please press 2”.
  3. You will then be prompted to enter your membership number, “Please enter your membership number followed by the # key”.
  4. The system will recognise your medical scheme membership number and offer you the appropriate menus.
In an EMERGENCY, or for the ‘Ask a Nurse’ HELPLINE: Call 084 124
Other touchpoints
Call: 0861 084 124
Email cqc@er24.co.za for Customer Relations
Email claimsqueries@er24.co.za for claims or billing queries
Visit www.er24.co.za

For enquiries about the BENEFITS available to you, MEMBERSHIP, or other GENERAL QUESTIONS and issues

To submit a CLAIM or follow up on the payment of claims
For new claims:

To follow up on claims:

For claims refunds:

To get AUTHORISATION for a hospital admission

To check whether your provider is on the GP or Specialist NETWORK, or to find one who is

To check where your closest NETWORK HOSPITAL is (only for members on Hospital Network Plan):

To find out where your nearest Network Pharmacy is for preventative SCREENING TESTS AND VACCINES

To register for the CHRONIC MEDICINE Benefit, update your chronic medication or resolve any queries related to medicines for the chronic conditions covered by the Scheme, contact ScriptPharm Risk Management

To obtain a copy of your TREATMENT PLAN, or have it updated

To confirm whether you qualify for the BACK AND NECK REHABILITATION Programme and to find your closest DBC Centre

To contact the ONCOLOGY Management Programme (for CANCER patients)

For the HIV Management Programme, contact Aid for AIDS

To report suspected FRAUD

To claim for medical services you received OUTSIDE SOUTH AFRICA

If you do not have access to email or a fax machine, you can reach us by post:
Nedgroup Medical Aid Scheme
PO Box 174
Vereeniging
1930

 

WHERE YOU CAN FIND HELP, AT A GLANCE

The Scheme offers various channels to help you with a range of services. See below which channels offer which services:

Service/query
Call Centre Member zone
(via website) and app
NedChat Walk-in Centres
Membership applications
Option changes
Adding/removing dependants
Membership certificates
Contribution enquiries
Tax certificates
Member claims statements
Claims submissions
Claims and benefit enquiries
Hospital pre-authorisation requests
Disease authorisations
General Scheme information
Processing of refunds
Membership cards
Checking Scheme Tariff/Medical Scheme Rate (MSR)
Via look-up tool

 

WALK-IN CENTRES

You are welcome to visit the following walk-in centres of the Scheme’s administrator, Medscheme.

Bloemfontein 1st Floor, Medical Suites 4 & 5, Middestad Centre, Cnr Charles & West Burger Street
Cape Town Shop 6, 9 Long Street, Cnr Long & Waterkant Street
Durban 102 Stephen Dlamini Road, Musgrave
Kathu Shop 18D, Kameeldoring Plein Building, Cnr Frikkie Meyer & Rooisand Road
Kimberley Shop 76, North Cape Mall, Royldene
Klerksdorp Shop 11, Medicover Building, 22 Knowles Street, Witkoppies
Lephalale (Ellisras) Bosveld Boulevard Park, Shop 6, Cnr Chris Hani and Joe Slovo Streets, Onverwacht
Mahikeng Shop 118, Ground Floor, East Gallery, Mega City
Nelspruit Shop 11, City Centre Mall, Cnr Andrews Street & Madiba Drive
Polokwane Shop 2, Ground Floor, Shoprite Checkers Centre, Cnr Hans van Rensburg & Grobler Streets
Port Elizabeth Block 6, Greenacres Office Park, 2nd Avenue, Newton Park
Pretoria Nedbank Plaza, Shop 17, Ground Floor, 361 Steve Biko Street, Arcadia
Roodepoort Flora Centre – Entrance 2, Shop 21 & 22, Cnr Ontdekkers and Conrad Roads, Florida North
Vereeniging Ground Floor, 36 Merriman Avenue
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