
If you prefer the 24-hour SELF-HELP facility
- Call 0860 100 080
- When the following menu is read out, choose option 2, “If you are an existing member please press 2”.
- You will then be prompted to enter your membership number, “Please enter your membership number followed by the # key”.
- The system will recognise your medical scheme membership number and offer you the appropriate menus.

In an EMERGENCY, or for the ‘Ask a Nurse’ HELPLINE: Call 084 124
Other touchpoints
Call: 0861 084 124
Email cqc@er24.co.za for Customer Relations
Email claimsqueries@er24.co.za for claims or billing queries
Visit www.er24.co.za
Other touchpoints
Call: 0861 084 124
Email cqc@er24.co.za for Customer Relations
Email claimsqueries@er24.co.za for claims or billing queries
Visit www.er24.co.za

For enquiries about the BENEFITS available to you, MEMBERSHIP, or other GENERAL QUESTIONS and issues
- Use the Member App or WhatsApp (see Digital Tools chapter in the member guide for more information)
- Email nedgroup.enquiries@medscheme.co.za (benefit and general enquiries) or
nedgroupregistry@medscheme.co.za (enquiries about membership only) - Call 0860 100 080 (or 011 671 6833)
- Fax 0860 111 784 (or 011 758 7041)

To submit a CLAIM or follow up on the payment of claims
For new claims:
For new claims:
- Use the Member App or WhatsApp (see Digital Tools chapter in the member guide for more information)
- Email to nedgroup.newclaims@medscheme.co.za, or
- Fax your accounts to 0860 111 784
To follow up on claims:
- – Use the Member App or WhatsApp to do a claims search (see Digital Tools chapter in the member guide for more information)
– Login to the Member Zone to view your claims - Call 0860 100 080
- Email nedgroup.enquiries@medscheme.co.za
For claims refunds:
- Email to refundmember@medscheme.co.za

To get AUTHORISATION for a hospital admission
- Email nedgroup.authorisations@medscheme.co.za
- Call 0860 100 080
- Fax 0860 21 22 23 or 021 466 1913

To check whether your provider is on the GP or Specialist NETWORK, or to find one who is
- Email nedgroup.enquiries@medscheme.co.za
- Call 0860 100 080

To check where your closest NETWORK HOSPITAL is (only for members on Hospital Network Plan):
- Email nedgroup.enquiries@medscheme.co.za
- Call 0860 100 080
- Refer to the Network Hospital list

To find out where your nearest Network Pharmacy is for preventative SCREENING TESTS AND VACCINES
- Call 0860 100 080
- Email nedgroup.enquiries@medscheme.co.za

To register for the CHRONIC MEDICINE Benefit, update your chronic medication or resolve any queries related to medicines for the chronic conditions covered by the Scheme, contact ScriptPharm Risk Management
- Call 011 100 7557
- Fax 086 679 1579
- Email nedgroup@scriptpharm.co.za
- Visit www.scriptpharm.co.za

To obtain a copy of your TREATMENT PLAN, or have it updated
- Call 0860 100 080
- Email nedgroupapmb@medscheme.co.za

To confirm whether you qualify for the BACK AND NECK REHABILITATION Programme and to find your closest DBC Centre
- Call 0860 106 155
- Email nedgroup.enquiries@medscheme.co.za
- Visit www.dbcsa.co.za

To contact the ONCOLOGY Management Programme (for CANCER patients)
- Call 0860 100 572
- Fax 021 466 2303
- Email cancerinfo@medscheme.co.za

For the HIV Management Programme, contact Aid for AIDS
- Call 0860 100 646 / 021 466 1700
- Fax 0800 600 773
- Email afa@afadm.co.za
- Visit www.aidforaids.co.za (or www.aidforaids.mobi on a smartphone)
- SMS (call me) 083 410 9078

To report suspected FRAUD
- Call 0800 112 811
- Email fraud@medscheme.co.za

To claim for medical services you received OUTSIDE SOUTH AFRICA

If you do not have access to email or a fax machine, you can reach us by post:
Nedgroup Medical Aid Scheme
PO Box 174
Vereeniging
1930
Nedgroup Medical Aid Scheme
PO Box 174
Vereeniging
1930
WHERE YOU CAN FIND HELP, AT A GLANCE
The Scheme offers various channels to help you with a range of services. See below which channels offer which services:
Service/query | ![]() |
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Call Centre | Member zone (via website) and app |
NedChat | Walk-in Centres | |
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Option changes | ![]() |
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Adding/removing dependants | ![]() |
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Membership certificates | ![]() |
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Contribution enquiries | ![]() |
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Tax certificates | ![]() |
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Member claims statements | ![]() |
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Claims submissions | ![]() |
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Claims and benefit enquiries | ![]() |
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Hospital pre-authorisation requests | ![]() |
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Disease authorisations | ![]() |
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General Scheme information | ![]() |
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Processing of refunds | ![]() |
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Membership cards | ![]() |
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Checking Scheme Tariff/Medical Scheme Rate (MSR) | ![]() |
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WALK-IN CENTRES
You are welcome to visit the following walk-in centres of the Scheme’s administrator, Medscheme.
Bloemfontein | 1st Floor, Medical Suites 4 & 5, Middestad Centre, Cnr Charles & West Burger Street |
Cape Town | Shop 6, 9 Long Street, Cnr Long & Waterkant Street |
Durban | 102 Stephen Dlamini Road, Musgrave |
Kathu | Shop 18D, Kameeldoring Plein Building, Cnr Frikkie Meyer & Rooisand Road |
Kimberley | Shop 76, North Cape Mall, Royldene |
Klerksdorp | Shop 11, Medicover Building, 22 Knowles Street, Witkoppies |
Lephalale (Ellisras) | Bosveld Boulevard Park, Shop 6, Cnr Chris Hani and Joe Slovo Streets, Onverwacht |
Mahikeng | Shop 118, Ground Floor, East Gallery, Mega City |
Nelspruit | Shop 11, City Centre Mall, Cnr Andrews Street & Madiba Drive |
Polokwane | Shop 2, Ground Floor, Shoprite Checkers Centre, Cnr Hans van Rensburg & Grobler Streets |
Port Elizabeth | Block 6, Greenacres Office Park, 2nd Avenue, Newton Park |
Pretoria | Nedbank Plaza, Shop 17, Ground Floor, 361 Steve Biko Street, Arcadia |
Roodepoort | Flora Centre – Entrance 2, Shop 21 & 22, Cnr Ontdekkers and Conrad Roads, Florida North |
Vereeniging | Ground Floor, 36 Merriman Avenue |