Free COVID-19 hotline and other resources

Doctors on Call hotline:  087 0550 234

UPDATE: After helping millions of South Africans, this helpline has now been closed. See more at

A new national medical support hotline, which is open on weekdays from 08:00 until 17:00, has been launched to assist South Africans as the number of confirmed cases in the country keeps increasing.

Called “Doctors on Call” it is offering free medical advice to South Africans from more than 450 medical doctors who have voluntarily committed their professional time and expertise to the initiative.

They ask you to call under these circumstances:

  • You have a travel history and feel you might be exposed.
  • You have been in contact with the coronavirus via any other means.
  • You want additional information about Covid-19.

Callers will still pay the normal cost of the call.

The hotline is manned by a dedicated unit of doctors. All doctors have been trained according to the national health guidelines standard operating processes and provide advice according to the NICD regulations.

Calls will be screened before being routed for a telephonic consultation with a doctor, for advice relating specifically to COVID-19.

The initiative was launched by Nedbank, the KwaZulu-Natal Doctors Healthcare Coalition, Usizo Advisory Solutions and the University of Cape Town’s online collaboration and learning system appVula to help give support and immediate advice to concerned South Africans who may start showing symptoms of the coronavirus.

At a time of heightened anxiety under lockdown, it gives South Africans easy access to a doctor rather than seeking advice in person and risking infecting health practitioners, who are expected to experience severe pressure as cases continue to rise.

“Support for this programme could help flatten the curve, save our health system from being overwhelmed, protect our economy and ultimately save lives,” said project leader Dr AnuschkaCoovadia.

Call data will be collected using Vula, which will then go toward looking for patterns that may assist if a similar event happens in the future.

Source: Business Insider SA, Mar 31, 2020, 03:34 PM


 You can visit the Government’s online resource and new portal on

Emergency Hotline: 0800 029 999

WhatsApp Support Line: 0600-123456

Netcare offers a wide range of articles and information about COVID-19, including a risk assessment tool.


ER24 also offers an “Ask the Nurse” medical advice and information line that could assist you with health-related queries and concerns.  Call 084 124.