Live Chat app = instant help!

Remember that you can now use the NMAS Live Chat facility (both via the Internet on your computer, or your smartphone) to get in instant touch with a Contact Centre consultant, rather than having to call or email.

What can I do via Live Chat?

  • Clarify simple enquiries without having to call the Contact Centre or sending emails.
  • Ask benefit and/or claims-related questions.
  • Attach documentation (even claims) to a message and forward it directly to the consultant.
  • View an electronic version of your membership card.

Simply log in on the NMAS Member Zone and click the Live Chat icon. You can also download NMAS Live Chat free from, or via your mobile app store.

NMAS Live Chat consultants are available during office hours (from 08:30 to 17:00, Mondays to Fridays, excluding public holidays).

The Live Chat app is usually very easy to install and use. However, if you have any questions or problems with this app on your device, please call us on 0860 100 080.