Mental health – where are you in the spectrum?

Mental health can be regarded as a spectrum; one in which it is normal to move around during your lifetime.

The reality is that many people struggle with their mental health from time to time, and that as many as one in three South Africans will suffer from a mental health disorder in his or her lifetime. And with the current Covid-19 pandemic making life even more challenging than usual, medical schemes are seeing a sharp increase in claims related to mental health.

Looking after your mental health is extremely important, as your physical, social, and financial wellbeing are all closely tied to your mental health. Use the table below to see where you are in the spectrum, and to seek out appropriate help when you need it.

See below for a spectrum of what you may be feeling or experiencing; what you can do about it, and where the Scheme can help; plus some handy resources and additional information.

“From time to time I feel a bit down, or stressed, or anxious.”
Don’t worry – it is very normal to feel like that from time to time! Consider making lifestyle changes to help you cope, such as better eating habits, exercise and/or meditation.

“I am feeling more down, or stressed, or anxious than usual and need a bit of help to get through this.”
There are many support structures that can help you through a difficult patch; whether trusted friends or family members, spiritual leaders, or an employee wellbeing programme.
South African Depression and Anxiety Group

For Nedbank staff:
Call 0800 656 656, or *134*905# for a call-back.
Email: Nedbank@icas.co.za


“I often feel down, or stressed, or anxious, and it feels as if it is getting worse.”
If the steps above are not enough, consider seeing a psychologist or similar healthcare provider. Depending on your Plan, such a consultation will be covered from your available Everyday Services Benefits.
Please see the Everyday Services Benefits chapter in your Member Guide.

“I have been clinically diagnosed with a mental health issue such as bipolar mood disorder, or obsessive compulsive disorder, and have things under control with medication.”
Remember that certain mental health conditions qualify for Prescribed Minimum Benefits, with additional conditions being covered on certain Plans. By registering on the Chronic Medicine Management Programme if you suffer from one of the qualifying conditions, your medication will be paid from your Chronic Medicine Benefits, rather than deplete your Everyday Services Benefits.
Please see the Chronic Medicine Benefits chapter in your Member Guide.

“I have been clinically diagnosed with a mental health issue, but it feels as if my medication is not helping.”
The Scheme has a Mental Health Programme to assist qualifying members with moderate to severe mental health issues to manage their condition and to avoid hospitalisation.
Please see the Managed Care Programmes chapter in your Member Guide.

“I really need some intensive help – it feels as if I am in a downward spiral. What will happen if things get worse?”
The Scheme offers a specific mental health benefit for outpatient contact sessions, or admission to hospital, as part of its Hospital and Trauma Benefits.
Please see the Hospital and Trauma Benefits chapter in your Member Guide.